mailbox.org Tech Support does not exist. Do not use the service for important things

RFK · 5 Dec 2025, 10:05 PM

I created support ticket two days ago (some technical issue, clear bug) and no response since then.

I suggest not to use the service for important things.

Tsunami · 6 Dec 2025, 12:23 AM

That's quite disturbing for a paid service.

For what it's worth, they do have a relatively active subreddit. Maybe some of the moderators there are actual staffmembers?

north · 6 Dec 2025, 12:33 AM

i've said it many times before: stay away from mailbox.org!

Avion · 6 Dec 2025, 01:45 AM

Quote:

Originally Posted by RFK

I created support ticket two days ago (some technical issue, clear bug) and no response since then.

Have you mentioned this 'technical issue' on the mailbox user forum? You may get some useful feedback from there.

Quote:

Originally Posted by north

i've said it many times before: stay away from mailbox.org!

Judging from your perceived opinion (as gleaned from some of your previous posts) of the mailbox service, I'm guessing that you haven't actually used it.

RFK · 6 Dec 2025, 02:06 AM

Quote:

Originally Posted by Avion

Have you mentioned this 'technical issue' on the mailbox user forum? You may get some useful feedback from there.
.

It is a paid service! Why should I go to user forum? I opened an official support ticket and I expect some reasonable time to be answered. It could take a long time to fix a problem, but to waut for 2 days for the ticket to be answered is not acceptable.

This is an error I get while trying to add external POP3 account: https://i.postimg.cc/yYxTy3xQ/test.jpg

Obviously, user forum will not help here

Avion · 6 Dec 2025, 02:10 AM

Quote:

Originally Posted by RFK

It is a paid service! Why should I go to user forum?

They don't offer a free service, so I'm guessing that the people partaking in that forum have also paid for the service.

RFK · 6 Dec 2025, 02:21 AM

Quote:

Originally Posted by Avion

They don't offer a free service, so I'm guessing that the people partaking in that forum have also paid for the service.

This is an error I get while trying to add external POP3 account: https://i.postimg.cc/yYxTy3xQ/test.jpg

I do not think the forum will be helpful here.

Paid service means some kind of support, not just user forum.

Avion · 6 Dec 2025, 08:53 PM

Quote:

Originally Posted by RFK

This is an error I get while trying to add external POP3 account

As a test, I added an external pop3 account in mailbox. The account was accepted. However, the automatic checking of that pop3 account didn't occur until 2 hours and 10 minutes after it had been set up.

I've deleted that external account now, as I have no further use for that particular option.

Bamb0 · 7 Dec 2025, 07:08 AM

I would like to think they are having a tech problem and maybe didnt get the email.... (I hope they arent just ignoring it!!)

north · 7 Dec 2025, 06:14 PM

Quote:

Originally Posted by Avion

Have you mentioned this 'technical issue' on the mailbox user forum? You may get some useful feedback from there.

Judging from your perceived opinion (as gleaned from some of your previous posts) of the mailbox service, I'm guessing that you haven't actually used it.

your assumption is wrong. of course I tested the service. technically (except for the issue RFK just mentioned), the service may be okay, but from other points of view, you should definitely avoid mailbox.org!

Avion · 7 Dec 2025, 06:32 PM

Quote:

Originally Posted by north

your assumption is wrong. of course I tested the service.

My 'guess' was based on this post:

https://emaildiscussions.com/showpos...1&postcount=11

Quote:

I personally would never ever use such a "political motivated" provider for email.

However, if you say that you have tested the service, then I stand corrected.

north · 7 Dec 2025, 07:16 PM

Quote:

Originally Posted by Avion

My 'guess' was based on this post:

https://emaildiscussions.com/showpos...1&postcount=11

However, if you say that you have tested the service, then I stand corrected.

supreme! my warning (2 Mar 2014, 11:02 AM) is more then 11 years old!

Avion · 7 Dec 2025, 11:33 PM

Quote:

Originally Posted by RFK

This is an error I get while trying to add external POP3 account

I've seen your post on another thread:

https://www.emaildiscussions.com/sho...6&postcount=27

Am I right to assume that you were attempting to 'pop' a Gmail account?

If so, this has been mentioned in the mailbox Knowledge Base:

https://kb.mailbox.org/en/private/e-...mail-accounts/

Quote:

Google has blocked access via mailbox Office since the end of April 2022

RFK · 9 Dec 2025, 05:44 AM

Quote:

Originally Posted by Avion

Am I right to assume that you were attempting to 'pop' a Gmail account?

I get this error while trying to add any POP3 accont, not only Google account

emebrs · 28 Dec 2025, 12:14 AM

It's unfortunate to see complaints about Mailbox. It's one of the very few recommended by the pickiest reviewers.

5 Dec 2025, 10:05 PM	#1
RFK Essential Contributor Join Date: Aug 2004 Location: USA Posts: 324	mailbox.org Tech Support does not exist. Do not use the service for important things I created support ticket two days ago (some technical issue, clear bug) and no response since then. I suggest not to use the service for important things.

6 Dec 2025, 12:23 AM	#2
Tsunami The "e" in e-mail Join Date: Jun 2004 Location: in between the bright lights and the far unlit unknown Posts: 2,618	That's quite disturbing for a paid service. For what it's worth, they do have a relatively active subreddit. Maybe some of the moderators there are actual staffmembers?

6 Dec 2025, 12:33 AM	#3
north Essential Contributor Join Date: May 2012 Location: north Posts: 243	i've said it many times before: stay away from mailbox.org!

7 Dec 2025, 07:08 AM	#9
Bamb0 The "e" in e-mail Join Date: Feb 2005 Location: USA Posts: 2,371	I would like to think they are having a tech problem and maybe didnt get the email.... (I hope they arent just ignoring it!!)

28 Dec 2025, 12:14 AM	#15
emebrs Essential Contributor Join Date: Dec 2012 Posts: 367	It's unfortunate to see complaints about Mailbox. It's one of the very few recommended by the pickiest reviewers.