So ANGRY... Spam Arrest

Kyle Babich · 14 Jul 2003, 02:05 AM

I thought I would sign up for the free trial on their website (spamarrest.com) because it looked good. I gave them my fm email address and pop server information. They took EVERY single email in my inbox (3000+) and sent a message to the reply-to asking to confirm who they are. And now it seems that they won't let me change my server configuration to another account and I can't quit the 30 day trial. All I have to say is

. I guess I should have seen it coming though.

All the people I'm going to have to appoligize to... better get started...

**Gankaku** · 14 Jul 2003, 02:12 AM

Should have seen it coming? How could you? Did they mention anything about doing such a thing?

Kyle Babich · 14 Jul 2003, 02:18 AM

I don't take messages out of my inbox because I always use the interface or imap. They use pop so when they popped my account they took every message in my inbox as an incoming message and challenged it. (Spam Arrest is a C/R system)

EDIT: As if that wasn't bad enough when they popped the server they deleted the messages instead of leaving them there. So now I have a lot of angry people and an empty inbox.

FMRocks · 14 Jul 2003, 04:14 AM

Quote:

Originally posted by Kyle Babich
I guess I should have seen it coming though.

All the people I'm going to have to appoligize to... better get started...

I would be mad if this happened to me too. But yes, they do state that this is what they are going to do on there site: here . Here's what they say:

# Messages from verified senders and mailing lists are forwarded to your Spam Arrest inbox.
# Messages from unverified senders are held, pending verification. Upon verification, the message is delivered to your Spam Arrest inbox. You may review your unverified email on the website at any time.

But it seems really odd that you can't cancel your account during the 30-day trial. Kind of a "gotcha" business appreach isn't it?

Kyle Babich · 14 Jul 2003, 04:26 AM

Yes, but I'm not suprised. I will let the trial account just die.

Anyway, finally some good news, I remember I actually cleaned up my inbox a few days ago so it was probably closer to 500 messages than 3000. I'm going to see how much it will cost for j or r to restore the inbox.

DrStrabismus · 14 Jul 2003, 11:21 AM

I don't really see you have anything to complain about.

It's a challenge-response system that downloads by pop and issues challenges to non-whitelisted mail, what did you expect it would do?. The only contentious issue is that it deleted after downloading, but that's how pop is supposed to be used, so it's not unreasonable, many isp pop mailbox have very small quotas.

On a practical note, if you can't turn it off you should change your fastmail password to stop it getting any more.

Also most of these systems will allow you to get your mail out of quarantine manually, without the sender responding. You could then download it with pop client and upload back to the original imap server.

FMRocks · 14 Jul 2003, 11:30 AM

Only thing to complain about is that they won't let him cancel trial. That is not good business ethics.

**CyberSmurf** · 14 Jul 2003, 01:54 PM

Hello Kyle,

When Spam Arrest downloaded your mail, hopefully they downloaded it to someplace. If it's to your inbox in, for instance, Outlook Express, couldn't you just drag the e-mail back to an imap folder?

Good Luck.

tsang · 15 Jul 2003, 06:19 AM

change you password so they can't access any more.

**CyberSmurf** · 15 Jul 2003, 07:41 AM

du'oh

robert@fm · 24 Jul 2003, 02:13 AM

Spam Arrest have a reputation (on NANA*, at any rate) of themselves being spammers.

In an interesting development, Hormel Inc. (makers of SPAM!) are suing Spam Arrest for trademark infringement!

Probably because of SA's poor reputation; after all, I've heard nothing about Hormel suing SpamCop, Spam Assassin etc....

Killer · 24 Jul 2003, 09:05 AM

Quote:

Originally posted by robert@fm
In an interesting development, Hormel Inc. (makers of SPAM!) are suing Spam Arrest for trademark infringement! Probably because of SA's poor reputation; after all, I've heard nothing about Hormel suing SpamCop, Spam Assassin etc....

What do you think the chances of the suing?

elvey · 25 Jul 2003, 05:44 AM

Quote:

Originally posted by Killer
What do you think the chances of the suing?

Not sure, but I wish Hormel luck, not out on general trademark principles, but in a the good guy should win way. Hormel has been pretty cool about the use of their trademark to refer to certain kinds of abuse.

btn · 31 Jul 2003, 10:34 AM

Quote:

Originally posted by elvey
Hormel has been pretty cool about the use of their trademark to refer to certain kinds of abuse.

Hormel's position on "spam" as unwanted email, and their trademark, SPAM®.

hadaso · 1 Aug 2003, 07:47 AM

Hormel is sure getting a lot of publicity because of the modern use of the term "spam"!

14 Jul 2003, 02:05 AM	#1
Kyle Babich Cornerstone of the Community Join Date: Aug 2001 Location: NJ, USA Posts: 540	So ANGRY... Spam Arrest I thought I would sign up for the free trial on their website (spamarrest.com) because it looked good. I gave them my fm email address and pop server information. They took EVERY single email in my inbox (3000+) and sent a message to the reply-to asking to confirm who they are. And now it seems that they won't let me change my server configuration to another account and I can't quit the 30 day trial. All I have to say is . I guess I should have seen it coming though. All the people I'm going to have to appoligize to... better get started...

14 Jul 2003, 02:18 AM	#3
Kyle Babich Cornerstone of the Community Join Date: Aug 2001 Location: NJ, USA Posts: 540	I don't take messages out of my inbox because I always use the interface or imap. They use pop so when they popped my account they took every message in my inbox as an incoming message and challenged it. (Spam Arrest is a C/R system) EDIT: As if that wasn't bad enough when they popped the server they deleted the messages instead of leaving them there. So now I have a lot of angry people and an empty inbox. Last edited by Kyle Babich : 14 Jul 2003 at 02:21 AM.

14 Jul 2003, 02:12 AM	#2
Gankaku Moderator Join Date: Mar 2002 Location: Virginia, USA Posts: 3,271	Should have seen it coming? How could you? Did they mention anything about doing such a thing?

14 Jul 2003, 04:26 AM	#5
Kyle Babich Cornerstone of the Community Join Date: Aug 2001 Location: NJ, USA Posts: 540	Yes, but I'm not suprised. I will let the trial account just die. Anyway, finally some good news, I remember I actually cleaned up my inbox a few days ago so it was probably closer to 500 messages than 3000. I'm going to see how much it will cost for j or r to restore the inbox.

14 Jul 2003, 11:21 AM	#6
DrStrabismus The "e" in e-mail Join Date: May 2002 Posts: 2,804	I don't really see you have anything to complain about. It's a challenge-response system that downloads by pop and issues challenges to non-whitelisted mail, what did you expect it would do?. The only contentious issue is that it deleted after downloading, but that's how pop is supposed to be used, so it's not unreasonable, many isp pop mailbox have very small quotas. On a practical note, if you can't turn it off you should change your fastmail password to stop it getting any more. Also most of these systems will allow you to get your mail out of quarantine manually, without the sender responding. You could then download it with pop client and upload back to the original imap server.

14 Jul 2003, 11:30 AM	#7
FMRocks The "e" in e-mail Join Date: Sep 2002 Location: FM does NOT refer to Fastmail (anymore). Posts: 4,034	Only thing to complain about is that they won't let him cancel trial. That is not good business ethics.

14 Jul 2003, 01:54 PM	#8
CyberSmurf Moderator Join Date: Nov 2001 Location: British Columbia Posts: 4,098	Hello Kyle, When Spam Arrest downloaded your mail, hopefully they downloaded it to someplace. If it's to your inbox in, for instance, Outlook Express, couldn't you just drag the e-mail back to an imap folder? Good Luck.

15 Jul 2003, 06:19 AM	#9
tsang Essential Contributor Join Date: Dec 2001 Location: Washington DC Posts: 252	change you password so they can't access any more.

15 Jul 2003, 07:41 AM	#10
CyberSmurf Moderator Join Date: Nov 2001 Location: British Columbia Posts: 4,098	du'oh

24 Jul 2003, 02:13 AM	#11
robert@fm The "e" in e-mail Join Date: Feb 2002 Location: London, UK Posts: 4,681	Spam Arrest have a reputation (on NANA*, at any rate) of themselves being spammers. In an interesting development, Hormel Inc. (makers of SPAM!) are suing Spam Arrest for trademark infringement! Probably because of SA's poor reputation; after all, I've heard nothing about Hormel suing SpamCop, Spam Assassin etc....

1 Aug 2003, 07:47 AM	#15
hadaso Intergalactic Postmaster Join Date: Oct 2002 Location: Holon, Israel. Posts: 5,216	Hormel is sure getting a lot of publicity because of the modern use of the term "spam"!