mailbox.org Tech Support does not exist. Do not use the service for important things
 

I created support ticket two days ago (some technical issue, clear bug) and no response since then.

I suggest not to use the service for important things.

That's quite disturbing for a paid service.

For what it's worth, they do have a relatively active subreddit. Maybe some of the moderators there are actual staffmembers?

i've said it many times before: stay away from mailbox.org!

Have you mentioned this 'technical issue' on the mailbox user forum? You may get some useful feedback from there.

Judging from your perceived opinion (as gleaned from some of your previous posts) of the mailbox service, I'm guessing that you haven't actually used it.

It is a paid service! Why should I go to user forum? I opened an official support ticket and I expect some reasonable time to be answered. It could take a long time to fix a problem, but to waut for 2 days for the ticket to be answered is not acceptable.

This is an error I get while trying to add external POP3 account: https://i.postimg.cc/yYxTy3xQ/test.jpg

Obviously, user forum will not help here

They don't offer a free service, so I'm guessing that the people partaking in that forum have also paid for the service.

This is an error I get while trying to add external POP3 account: https://i.postimg.cc/yYxTy3xQ/test.jpg

I do not think the forum will be helpful here.

Paid service means some kind of support, not just user forum.

As a test, I added an external pop3 account in mailbox. The account was accepted. However, the automatic checking of that pop3 account didn't occur until 2 hours and 10 minutes after it had been set up.

I've deleted that external account now, as I have no further use for that particular option.

I would like to think they are having a tech problem and maybe didnt get the email.... (I hope they arent just ignoring it!!)

your assumption is wrong. of course I tested the service. technically (except for the issue RFK just mentioned), the service may be okay, but from other points of view, you should definitely avoid mailbox.org!

My 'guess' was based on this post:

https://emaildiscussions.com/showpos...1&postcount=11

However, if you say that you have tested the service, then I stand corrected.

supreme! my warning (2 Mar 2014, 11:02 AM) is more then 11 years old! ;)

I've seen your post on another thread:

https://www.emaildiscussions.com/sho...6&postcount=27

Am I right to assume that you were attempting to 'pop' a Gmail account?

If so, this has been mentioned in the mailbox Knowledge Base:

https://kb.mailbox.org/en/private/e-...mail-accounts/

I get this error while trying to add any POP3 accont, not only Google account

It's unfortunate to see complaints about Mailbox. It's one of the very few recommended by the pickiest reviewers.

It's unfortunate to see complaints about any service, but it does happen - the acronym 'PEBKAC' springs to mind.

I think most negative opinions about Mailbox.org are not so much about the pricing (cannot be beaten) or the technical part of the service, but other non-technical things. They're quite political, and that can scare people off.

Even though in theory even people with a totally different political ideology than mailbox.org itself, should be able to use the service without a problem and express their political views. Because almost all privacy-focused providers (I assume this includes Mailbox.org) cannot even access your own account and read your mails. Even their staff cannot. So how would they know what kind of (political or other) opinions you express in emails sent through their service?

But I can understand some people prefer to not use a service like that. Even if it works technically very well.



Posteo.de is equally cheap, very privacy-focused too, but it seems that they're being used by people of all political orientations.

Excuse me while I ramble.

Maybe business and commerce can help people to cut through their political disagreements. I love the idea of buying a service from someone I disagree with politically, if and because that person does a great job.

Buying and selling help people to focus on tangible things that matter in their lives, rather than political conflict which is often fabricated in mass media.

Nassim Taleb pointed out that cross-border trade has stronger diplomatic effects than any official diplomat can create.

Meanwhile, over in Norway, I noticed someone attacked Runbox in its own user forum on the basis of climate science, and the bait was eaten. Stranger than cyberpunk?

Personally, I don't need to know the political (or other) ideologies of an email provider. If it suits my own ideology, it's a bonus, but it's not something I actively research.

In the end, I also don't see why a certain ideology should stop people from using a service. I mean, those privacy-focused providers generally all have no access to the content of emails sent and received through their platform. So that basically means they simply don't know themselves what kind of opinions are expressed in emails.

That said, I appreciate the "green energy" aspect of some providers. But has nothing to do with left-wing or right-wing. I think we all need to care for the future of our planet.