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Old 23 May 2026, 01:02 AM   #4
faldringham
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Join Date: Apr 2009
Posts: 30
I tried the above, but it still wasn't working.

My goal was to send the matching emails directly to Trash, but instead they kept going to Spam.

Reviewing the automatically generated Sieve rules, I noticed that any rules I was adding using the routine custom-rules template were being added after the automatic Spam screening rules. So I gave up on the template and added a custom Sieve rule at the beginning, before the automatic Spam screen. So far, that seems to have fixed the problem.

I would give the Help information on FastMail's website a low grade in this area, as the problem I had been experiencing would seem to be a pretty common issue--yet I didn't see information on how to use the standard rules template to send emails to Trash, bypassing Spam screening, until I really dug into the weeds.

I wish they would spend some of the resources they use for periodically "upgrading" the user interface (with changes I usually don't want or need) on polishing the Help info instead.

This issue of having the template-generated rules be ignored and getting unwanted emails sent again and again to Spam has been annoying me for years, actually.
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