Quote:
Originally Posted by MHartfield
Jeremy:
I can copy & paste everywhere else... I have 2 copies of this thread open, side-by side in my wide gaming monitor, and can copy & paste between both, no problems.
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I don't believe that monitor-size or browser-window size is relevant.
Do you use a normal keyboard etc? Or are you - say - using a screen reader or any accessibility software/hardware - eg those meant for blind or disabled users?
Do you do copy & paste with Ctrl-C & Ctrl-V or by (context-menu?) menu choices? Your use of terms like "edit-copy" makes that unclear.
Does any other part of the FM interface see your Ctrl-C & -Vs? For example if you pretend to define a new folder or filter can you c&p characters into fields in those settings dialogues?
Which OS are you using?
Which browser (& which version) are you using?
Do you have it configured to be especially strict in regard to privacy or security options?
Does your anti-malware app (if you have one) interface with the browser?
Something that interests me about this is that it'd be good to know whether the browser (when you're using FM) is seeing the Ctrl-C / V keypresses or not. What you describe /could/ be caused by something seeing those keypresses & not passing them to the FM session. I'm not sure how to go about finding that out though.
If your browser is Chrome or Firefox do you know your way around their internal consoles & developer tools? Possibly (if FM isn't reacting to a Ctrl-C/V) there'll be some sort of logged error message when that happens. Unfortunately many websites generate hundreds of errors as a matter of course (because lots of website designers use off-the-shelf code without fully understanding it - they're really graphic/effects designers more than programmers) - so these logs aren't something a normal user is ever aware of.
Have you tried a different browser?
Quote:
Originally Posted by MHartfield
One of my major gripes with FM... and I've expressed this to support several times with no reaction... is that FM changes things, doesn't bother to notify us, and let's us go through the frustration of figuring out that something's been changed.
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Unfortunately it's not just FM who are like this. I don't understand why - it comes across (to me) as somewhat insulting - after all we pay for this - and as if they think everything is intuitive.
My professional computing background is in areas where proper documentation was the norm - albeit at a price. I don't know if it still is though.
Quote:
Originally Posted by MHartfield
When FM dumped the "classic interface" (sometime ago), I spent several months getting reset.
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What does "getting reset" mean? Did you have to change any settings in any software? Or do you just mean "coming to terms with a new interface"?
Quote:
Originally Posted by MHartfield
I don't want to deal with such a company, so I'm walking away after 14 years ....
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What makes you think you can find a better company? If you DO find somewhere you think is better ... please let us all know who it is & why you think they are better.
If I were to leave FM I'd - at the very least - try alternate providers / e-mail clients in parallel (eg with a test custom domain) for a minimum of 6 months to find out their pros & cons. As it is FM only handle half of my mail: the other half is hosted elsewhere; I never wanted all my e-eggs to be in one basket - so maybe trying out other providers would be less of a shock to me.